The Vanson Bourne research found that all organisations claim to automate processes to some degree, but this was largely limited to certain tasks and functions within organisations, such as HR / payroll (23%) and billing (26%).
Respondents on average claimed only 30% of their IT and business processes are automated, despite around half believing many of their processes – IT, business intelligence and reporting – would benefit from greater level of automation.
The research highlights corporate awareness of very clear and measurable benefits of automating processes:
· 83% of enterprises said automation delivered time savings
· 73% cited ‘improved business productivity’ as the key benefit of automation
· 63% said automation regularly provides cost savings
Clearly, many organisations miss automation opportunities in areas such as business intelligence and reporting – functions critical to the bottom line and often these are undertaken manually with heavily dedicated resources.
The main challenges cited for not automating these less commonly automated processes include:
· Not having the right knowledge to do so (49%)
· Managing complex processes (66%)
· Not being able to integrate legacy applications with new applications (67%)
All things that a process automation solution can in fact address
Tijl Vuyk, CEO at Redwood Software comments: “It seems that businesses have just cherry-picked the ‘easy’ automation targets across a range of processes rather than tackling them from A-Z, despite seeing the value in doing so – it’s a contradiction in terms.”
“Whether it’s a lack of education, a lack of willingness, or a lack of confidence in branching out one’s process automation network, enterprises suffer because of the automation silos they have generated.”
“This is a significant opportunity for enterprises to confront the automation contradiction. But the key to grasping this opportunity is knowledge – knowledge of what processes can be automated, and how this can directly impact business goals. Only then will the gap between silos be bridged, and benefits achieved.”